We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of fashio (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://fashion-berry.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Delivery month. Everything corresponds to the description. The chain is cool, very brilliant. Looks beautiful. Thank you to the store. Seller recommend.
21 Aug 2019 10:17
The chain is very worn, not thin. Weaving is beautiful.
18 Aug 2019 04:29
Delivery to minsk exactly a month. Corresponds to the description. I advise the store
16 Aug 2019 10:07
I'm very happy.
15 Aug 2019 18:47
Very fast shipping. Ordered more cause they're great quality :)
13 Aug 2019 11:00
Cool chain for such money
12 Aug 2019 01:30
Beautiful chains. Just awesome.
4 Aug 2019 20:32
4 Aug 2019 11:57
Looks great, as described and pictured. I love it! arrived on time.
1 Aug 2019 09:12
Just chic, wonderful chain, looks awesome
30 Jul 2019 04:16
Delivery 2 weeks. Beautiful chain
27 Jul 2019 21:16
27 Jul 2019 04:08
21 Jul 2019 12:32
I like the product, I ordered 18 in chain, but too small. I have to order again.
18 Jul 2019 05:30
The chains are cool.. Thank you store
17 Jul 2019 08:02
The chain came in time. They threw it in the mailbox. I liked it very much. Overflows. I will order more. Thanks to the store.
14 Jul 2019 20:05
The chain is pretty, it doesn't look like costume jewellery. what i don't know is if it gets dark soon. i'll comment later. by the price is so good.
11 Jul 2019 10:07
Ordered 22.06. Got 10.07. Beautiful thing. Already the second order in this store. Thank you!
10 Jul 2019 04:43
Delivery of a month and a half. Everything corresponds to the description. The chain is good, everything sparkles, looks like silver. The lock has a stamp of type 925. How it will be worn, let's see with time. Thank you to the store.
9 Jul 2019 17:50
Exactly as described. Prettier than in the picture. Nice colors. High quality item. I will buy again.
2 Jul 2019 10:52
The chain was thinner than i thought, but its money is worth it. Glitters. Came quickly.
2 Jul 2019 05:11
I like it so much i get on time it looks good quality